Whether or not you’ve started your automation or A.I. journeys, your business has valuable assets and data that can be unlocked to find huge benefits. A.I. and automation: what’s the difference? Although they are often confused and conflated, automation and artificial intelligence are two distinct entities. However, when you combine…

Many businesses are already using A.I. enabled process automation to unlock benefits — from predicting the future and augmenting human decision-making, to automating repetitive tasks. But for those who are yet to explore this limitless technology, trying to determine whether it would be worth the investment can be a challenge. …

The ever-advancing capabilities of artificial intelligence are incredibly exciting. Yet for many people, A.I. also brings concern over the replacement of human labor. Fear of the unknown is natural, and it’s true that A.I. enabled process automation is already being used to complete tasks traditionally done by people. Is this…

If you caught our blog earlier this year, you’ll know the telecom industry is going through a rapid evolution. …

It’s no longer a secret. More businesses than ever have seen what happens when automation technologies are used for improving processes across critical areas of business, and adoption is on the rise. In fact, Deloitte’s annual global survey revealed 73% of respondents had already embarked on a path to A.I…

More businesses than ever are looking to create new opportunities using technologies such as A.I. enabled process automation. However, a lack of in-house skills, tools, and methodologies make extracting real world value incredibly challenging. …

In today’s global economy, it’s easy to think that digital-born businesses have a head start on their long-established competitors. Sure, they’re sometimes more agile, their systems may be more integrated, and they might even have less operational overheads. …

It’s no secret that the past two years have changed a lot in the global economy. You’d be hard pressed to find a business that hasn’t had to adapt drastically in order to survive, compete, and thrive. Perhaps the most obvious evidence of this is the acceleration of digital transformation…

When it comes to customer service, some say you can’t beat the human touch. That may be true, but from a business perspective, we sometimes beg to differ. Sure, your customers love the empathetic nuances and genuine connections of talking to a human call operator — and admittedly, machines haven’t perfectly replicated this (….yet). But when all they need is a fairly standard problem solving quickly and efficiently, at any time of the night or day, using automation…