When it comes to customer service, some say you can’t beat the human touch. That may be true, but from a business perspective, we sometimes beg to differ. Sure, your customers love the empathetic nuances and genuine connections of talking to a human call operator — and admittedly, machines haven’t perfectly replicated this (….yet). But when all they need is a fairly standard problem solving quickly and efficiently, at any time of the night or day, using automation…